Frequently Asked Questions
Everything you need to know about shopping our exclusive Dooney & Bourke collections.
Are the products on ILoveDooney authentic?
Yes, every item sold on ILoveDooney is 100% authentic. We are an authorized retailer for Dooney & Bourke, shipping genuine products in original packaging directly to our customers.
What is your return policy?
We offer a 30-day return policy for unused merchandise in its original condition. Please note that a standard shipping and handling fee may be deducted from your refund unless the item is defective.
How long will it take to receive my order?
Standard shipping typically takes 5 to 7 business days within the continental United States. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.
Do you offer a warranty on handbags and accessories?
Yes, most Dooney & Bourke products are covered by a one-year guarantee against ironclad defects in craftsmanship and materials under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
Because we strive to process orders as quickly as possible, there is a very limited window to cancel or change an order. Please contact our customer service team immediately if you need assistance.